Municipal Services

Service Requests

Our service desk is monitored by our municipal team. Response times may vary depending on the nature of the request. If your request is urgent, please call 705-752-2740.

The Municipality of East Ferris has adopted a Complaint & Service Request Handling Policy. Prior to the submission of a Request for Service or a Formal Complaint, it is advised that the submitter reviews the Policy.

This policy does not apply to or does not address:

  • A decision by Council or a Board/Committee
  • Complaints about Members of Council or a Board/Committee
  • Internal employee complaints
  • Compliments
  • Inquiries or requests for information
  • Issues addressed by an existing municipal by-law, policy, or procedure
  • Issues addressed by legislation that have statutory review and appeal processes including but not limited to: Freedom of Information Requests; land use planning; by-law notices; orders; appeals; and matters that are handled by tribunals, courts of law, quasi-judicial boards, etc.
  • Criticisms or anonymous complaints
  • Outside boards and agencies
  • Requests to change a by-law
  • Suggestions
  • Civil matters (e.g. disputes between neighbours)

It is encouraged that individuals and municipal staff work to resolve issues or concerns before they become formal complaints. Informal complaints may be made in person, by phone, letter, email, or fax. Whenever possible, complainants are encouraged to work with staff at the first point of contact to have issues addressed.

File Formal Complaint

A Request for Service can be submitted below.

Maxmimum 150 characters. Enter your first and last name.

Maximum 150 characters.

Maximum 255 characters.

Maximum 25 characters.

My Service Request Details

Please note: depending on the time of day the request is received, and the nature of the request, it may not be possible for municipal staff to rectify the situation immediately. Your request will be addressed at the next available time.

Maximum 150 characters.

Maximum file size is 2 MB. Allowed file formats: jpg, png, gif